What are your shipping options?

Ruiou offers standard, expedited, and express shipping options. Shipping availability may vary by location, and all options will be displayed at checkout so you can choose the delivery speed that works best for you.

Can you engrave mature content?

For quality and policy reasons, Ruiou does not engrave explicit, offensive, or inappropriate content. We reserve the right to decline any image or engraving request that does not meet our guidelines.

What kind of images can I upload?

You can upload clear photos of people, pets, landscapes, objects, or special moments. High-quality, well-lit images with good contrast produce the best engraving results.

Can I upload any photo as long as it’s high-quality?

Yes. As long as the image is high-resolution, sharp, and free of heavy filters or distortions, we can engrave it. Our design team will adjust the photo to ensure the best possible crystal engraving.

How long does it take to make my crystal?

Most personalized crystals are crafted within 1–2 business days. Complex or larger designs may require additional time, but we work quickly to ensure fast turnaround without compromising quality.

How can I earn points with the Ruiou Rewards Program?

You can earn points by creating an account, placing orders, referring friends, following Ruiou on social media, and participating in occasional promotions. Points can be redeemed for discounts on future purchases.

How long does the personalization and engraving process take?

Personalization and engraving usually take 1–2 business days after your photo is approved. During peak seasons, processing times may extend slightly, but we always strive for fast, reliable service.

How does crystal engraving work?

Ruiou uses advanced laser engraving technology to etch your photo inside high-quality crystal. Thousands of microscopic laser points recreate your image with stunning clarity, depth, and dimension.

What are the benefits of 3D photo crystals?

3D photo crystals preserve memories in a durable, elegant format that will not fade over time. They offer a unique, lifelike appearance that showcases your photo from every angle and make a timeless, personalized gift.

How do I make a photo keychain?

Simply upload your desired photo while ordering a Ruiou keychain, choose your style, and our team will engrave or print the image to create a personalized keychain you can carry everywhere.

Ask a Question

If you can’t find the answer you’re looking for, feel free to contact our support team—Ruiou is always here to help.