Privacy policy

Policy Points

Last updated: March 28, 2026

At RIOU, your trust is the foundation of our craft. This Privacy Policy describes how we collect, use, and protect your personal information when you visit, use, or make a purchase from our store (the "Services"). As a Shopify-powered store, we are committed to transparency regarding your data.

Personal Information We Collect

To provide you with a curated shopping experience, we collect information that identifies or relates to you. This includes:

  • Contact Details: Name, shipping/billing address, phone number, and email.
  • Financial Information: Payment card details and transaction history (processed securely via our payment partners).
  • Account Credentials: Usernames, passwords, and security settings.
  • Shopping Activity: Items viewed, cart additions, wishlists, and past orders.
  • Device & Usage Data: IP address, browser type, and how you navigate our Services.

How We Collect Your Data

We gather information through several channels to ensure a seamless service:

  • Directly from You: When you create an account, place an order, or contact support.
  • Automated Technologies: Through cookies and pixels that help us remember your preferences.
  • Third-Party Sources: From service providers like Shopify, payment processors, and shipping partners.

How We Use Your Information

We process your data to fulfill our commitment to you:

  • Service Delivery: To process payments, fulfill orders, and manage your account.
  • Marketing & Loyalty: To send updates on new collections or personalized offers (you may opt-out at any time).
  • Security & Fraud Prevention: To ensure a safe shopping environment and protect against malicious activity.
  • Legal Compliance: To meet regulatory requirements or respond to valid legal requests.

Disclosure of Information

We do not "sell" your personal information in the traditional sense. However, we disclose data to trusted partners to run our business:

  • Shopify: Our core platform provider.
  • Service Providers: Logistics (UPS/FedEx/USPS), IT support, and data analytics.
  • Business Transfers: In the event of a merger, acquisition, or reorganization.

Your Rights and Choices

Depending on your location (especially within the US and EEA), you may have the following rights:

  • Right to Access/ Know: Request a copy of the data we hold.
  • Right to Delete: Request the removal of your personal information.
  • Right to Correct: Update inaccurate information.
  • Opt-out of Targeted Advertising: You can manage your preferences [here]. We also recognize Global Privacy Control (GPC) signals.

Children's Privacy

Our Services are intended for adults. We do not knowingly collect information from children. If you believe a child has provided us with data, please contact us for immediate deletion.

Data Retention & Security

We retain your information only as long as necessary to provide our Services or comply with legal obligations. While we implement industry-standard security, please remember that no method of transmission over the internet is 100% secure.

International Transfers

Your data may be stored or processed outside of your home country. For transfers out of the EEA or UK, we rely on standard contractual clauses to ensure your data remains protected.

Contact Information

If you have any questions about our practices or wish to exercise your rights, please reach out to our dedicated support team. We aim to respond to all inquiries within 4-6 hours.